Thursday, January 28, 2016

"Appleerror.us:" have you see this message?

Some of my readers may have experienced this message or a similar message that would end up freezing their iPad or tablet.  Obviously, non-pad users wouldn't receive an Appleerror message, but their tablet would get a "you won a prize" and then freeze until you agreed to the message box.  I became suspicious yesterday when this message reappeared.  It's such a nice, neat message and only a phone number.  Apple, the king of technology companies, would certainly offer a website, wouldn't they?  While neighbor Judy was over, we were discussing issues when reading this blog.  I pulled out my iPad and sure enough, the message returned.  We called the number and while it was a female voice, the spiel was about the same for the Windows failure scam phone calls last summer!  

After Judy left I investigated further and learned about resetting my tablet, and what I'd lose, etc. etc. So while eating dinner, I hit the big button to reset.  My important documents and websites I keep limited to my desktop.  The only things I could lose would be pictures and my notes of websites for this blog and handy household memos, such as sink measurements for a new dish strainer!  Exciting stuff.
The only item lost that disappointed me was the photo wallpaper shot of me with my daughters on the oldest's wedding day.  Lo and behold!  I found another good shot from when we did tea at the Drake a few years back!  

Today, however, after more investigation last night, I went to my local Apple Store to have my laptop and iPad scanned for a virus.  The technician indicated that the message above is an Adware gimmick. 
To fix this and other gimmicks that freeze the deice: 
a) go to Settings;
b) find Safari (Apple users);
c) hit:  Clear Website History and Data.

Some of you who had issues, I know, do not have Apple products.  Since it's an Adware annoyance, find your settings and clear your web data and history as well.  

My equipment scanned clean.  So I either did a good reset or they were never really infected.  Yeah!

I apologize for any worry or grief that I may have sent your way.  I kept trying to fix the problem, but with good luck and a bit of learning, it's done now.  

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